Customer support

Frequently Asked Questions

Answers to common questions about red light therapy, Misogi Health devices, shipping, returns, support, and commercial red light therapy equipment.

1. What is Red Light Therapy?

Photobiomodulation and cellular recovery

What is Red Light Therapy?

Red light therapy is a non-invasive, science-backed wellness treatment that uses specific wavelengths of light to support your body's natural recovery and cellular energy production. It is also commonly referred to as photobiomodulation or low-level light therapy.

How does Red Light Therapy work?

Misogi Health devices deliver specific wavelengths of light, primarily visible red light such as 660nm and invisible near-infrared light such as 850nm, deep into your skin and tissues. This light stimulates your cells' mitochondria to produce more adenosine triphosphate, the vital energy source needed for cellular repair, regeneration, and reduced inflammation.

What are the benefits of Red Light Therapy?

Consistent use of red light therapy has been shown to support a wide range of wellness goals, including:

  • Faster muscle and joint recovery post-exercise.
  • Enhanced skin rejuvenation and increased collagen production.
  • Reduced inflammation and oxidative stress.
  • Improved circulation and tissue oxygenation.
  • Better sleep quality and relaxation.

2. Using your Misogi Health devices

Usage, wavelengths, and safety

How often should I use my Misogi Health device?

For optimal results, consistency is key. We recommend using your red light therapy device for 10 to 20 minutes per day. Just 10 minutes daily is often enough to begin seeing the benefits of targeted photobiomodulation.

What is the difference between Red Light and Near-Infrared Light?

Different wavelengths penetrate the body at different depths. Red Light at 660nm is ideal for surface-level treatments such as skin health, collagen production, skin tone, and reducing the appearance of fine lines. Near-Infrared Light at 850nm penetrates deeper into muscle and connective tissues and is best used for joint mobility, deep muscle recovery, and internal cellular function.

Are Misogi Health devices safe?

Yes. Red light therapy is a completely natural, UV-free, and non-invasive therapy. Our devices use low-EMF, high-density LEDs and are designed for safe domestic and commercial use. If you are pregnant, have a specialised medical condition, or take photosensitive medications, we advise consulting your doctor before beginning any new light therapy protocol.

3. Orders, shipping and returns

Delivery and returns support

How much does shipping cost?

We offer Free Standard Tracked Delivery, 3-5 working days, on all UK orders over £50. For orders under £50, standard shipping rates are calculated at checkout. Next-Day Express Delivery is also available for an additional fee.

Do you deliver large items like full-body beds?

Yes. For oversized commercial-grade units, such as full-body red light therapy beds, we use specialist freight couriers. Delivery times vary for these units, so our team will contact you directly after your purchase to coordinate a suitable delivery and installation window.

What is your return policy?

We offer a 30-Day Guarantee on our wearable masks, blankets, and domestic devices. If you are not entirely satisfied, you can return the item in its original, as-new condition within 30 days of delivery for a full refund. This 30-day consumer guarantee does not apply to commercial B2B purchases, which are subject to specific manufacturer warranties.

How do I initiate a return?

To start a return, please email our Customer Support team at team@misogihealth.co.uk with your order number and the reason for your return. Our team will reply within 24-48 hours with instructions and the correct return address.

For the full policy details, please read our dedicated Shipping & Returns page.

Read Shipping & Returns

4. Account and support

Customer support and B2B pricing

How do I contact customer support?

If you have a question about a product, need help setting up your red light therapy routine, or have an issue with your order, contact us at team@misogihealth.co.uk.

Do you offer commercial or B2B pricing?

Yes. Misogi Health supplies premium red light therapy equipment to clinics, wellness centers, and corporate clients. Please contact our team directly to discuss commercial pricing, wholesale options, and bespoke installations.

Still have a question?

Speak to Misogi Health

team@misogihealth.co.uk