Customer information
We aim to get your wellness equipment to you securely and quickly, with clear return guidance for domestic devices and separate support for commercial-grade equipment.
1. Shipping policy
We offer the following delivery options for all UK orders, with final delivery options and rates shown at checkout.
3-5 working days. Free on all UK orders over £50. For orders under £50, a standard shipping rate will be calculated at checkout.
Available for an additional fee at checkout. Orders must be placed before 1:00 PM GMT, Monday to Friday.
All orders are processed within 1-2 business days. Because we supply premium electronics and wellness hardware, all orders are dispatched using tracked and signed-for courier services. Once your order has been dispatched, you will receive an email containing your tracking number so you can monitor your delivery.
Oversized items, such as full-body red light therapy beds, require specialist freight couriers. Delivery times for these commercial-grade units may vary, and our team will contact you directly to coordinate a suitable delivery and installation window.
We deliver to select international destinations. International shipping rates and estimated delivery times are calculated at checkout. International customers are responsible for any applicable customs duties, taxes, or import fees.
2. Returns & refunds policy
We stand behind the quality and durability of our red light therapy products. If you are not entirely satisfied with your purchase, we offer a 30-day return policy for our wearable masks, blankets, and domestic devices. You have 30 days from the date of delivery to initiate a return for a refund.
To be eligible for a full refund, the following conditions must be met:
If goods are received damaged or with missing accessories, we reserve the right to deduct the cost of the accessories or a restocking fee from your refund.
For commercial purchases, including full-body beds and clinic equipment, the 30-day consumer guarantee does not apply. These items are subject to their specific manufacturer warranty and commercial contract terms. Returns are only accepted in the event of a manufacturing defect.
Within 30 days of receiving your item, email our Customer Support team at team@misogihealth.co.uk with your order number, personal details, and the reason for your return.
We will reply within 24-48 hours with instructions and the correct return address. Returns cannot be accepted without prior notification.
You are responsible for return shipping costs. Because of the high value of our products, we strongly advise using a trackable, insured courier service and keeping your proof of postage. Misogi Health cannot be held responsible for goods lost or damaged in transit.
Once your return is received and inspected by our technical team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment. Please allow up to 14 working days for the funds to clear and appear in your bank account.
If your item arrives damaged or develops a fault within its warranty period, please contact us immediately at team@misogihealth.co.uk so we can resolve the issue, arrange a replacement, or facilitate a repair.
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